Singapore Regional Cloud
All Systems Operational
Upload Operational
Transcoding Operational
Import Operational
Live Operational
Analytics Operational
Playback Operational
Kaltura API Operational
Kaltura REACH (captioning service) Operational
Kaltura MediaSpace Operational
Infrastructure Operational
AWS EC2 ? Operational
AWS Cloudfront ? Operational
AWS ELB ? Operational
AWS RDS ? Operational
AWS route53 ? Operational
AWS SES ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 1, 2021

No incidents reported today.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Resolved - Issue resolved.
Nov 24, 16:29 UTC
Update - We've identified a mitigation to the issue and applied it to the platform. Monitoring and further checks are still under way. Updates will be posted here.
Nov 20, 14:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 14:01 UTC
Update - November 19th, 2021, 2320 UTC Update: our cloud provider keeps investigating the issue. We will be posting further updates here.
Nov 19, 23:18 UTC
Investigating - While performing functional validation post the 11/19 scheduled maintenance window, we've discovered a packet loss coming into our Live services. We've engaged AWS on the matter and are handling this with due importance. Updates will be posted here.
Nov 19, 19:17 UTC
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021
Nov 19, 2021
Completed - The scheduled maintenance has been completed.
Nov 19, 19:05 UTC
Update - We are continuing to verify the maintenance items.
Nov 19, 18:14 UTC
Update - We are continuing to verify the maintenance items.
Nov 19, 16:59 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 19, 16:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 16:05 UTC
Scheduled - Kaltura will perform a scheduled maintenance of its platform on Saturday, November 20th, between 00:05 and 03:05 local time (SGP). Please plan to avoid using the system during this time period. We will provide notifications for when the maintenance window begins and ends. Updates will be posted here.
Nov 9, 23:34 UTC
Completed - Maintenance window has been completed on November 19, 2021, at 1614 UTC. While performing the functional validation we've discovered a packet loss coming into our Live services and we've engaged AWS on the matter. Updates will be posted here.
Nov 19, 18:25 UTC
Scheduled - Kaltura will perform a scheduled upgrade of its platform starting Saturday, December 4th, at 21:00 local time (SGP) and ending Sunday, December 5th, at 02:00 local time (SGP). Please plan to avoid using the system during this time period. We will provide notifications for when the maintenance window begins and ends. Updates will be posted here.
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Please also note that on Saturday, December 11th, between 00:05 local time (SGP) and 02:35 local time (SGP), Kaltura will perform security updates to its platform during which there might be a brief period of platform instability.
Nov 17, 19:37 UTC
Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.